Frequently Asked Questions for My Vodafone Portal

My Vodafone Portal

Who can access and use My Vodafone Portal?

The My Vodafone Portal has been built for Authorized contact (choosers) of the account.

What can I do in My Vodafone Portal?

You can view real time account summary of all your Vodafone Enterprise services. You can view your bill summary, download your bill history and make payments against your billing profiles. Real time usage balance of your plans and add ons will be available with ability to activate Add-ons for your Mobile numbers. You can also view your account and profile details. Features will be constantly added to provide more self-service features

How can I access My Vodafone Portal?

Send an email to business.care@vodafone.qa from your Company email address that is shared with Vodafone. Ensure you write the Email subject as ‘My Vodafone Portal Access’ and share your company CR and the accounts you need access for. We will verify your details and send you an email and SMS once you are ready to set up your online account.

How long will the contact authorization process take?

The authorized contact who will be using the portal will directly receive an email/sms within 2 Days

I forgot my password. How can I login?

You can reset your password through the My Vodafone Portal ‘Forgot My password’ section

My existing authorized contact is leaving or is no longer the authorized contact of my company. How can I remove his/her access?

You can email us at business.care@vodafone.qa requesting to remove his/her access. Your company or you as the commercial registered authority need to inform Vodafone Qatar incase of any changes to your Authorized Contact.

Are the details I see on the portal the most updated account details?

All data displayed on the portal will be in near real time. Any changes you make will be reflected in near real time.

Add Ons Activations

How will the add ons that I activate on the portal be billed?

Recurring add Ons will be billed on pro rated basis depending on the date you activate the add on and the bill cycle you are in. Non Recurring add ons will be added to your bill.

How will be recurring add ons be activated?

Recurring add ons will be added based on family grouping. Each Family grouping can have 1 add on active. For instance, If you have an active add on from Group A and wish to activate another add on from Group A, your existing Group A add on will be replaced with the new Group A add on.

Add On Family Grouping:

Group A	Group B	Group C	Group D
200 Local Minutes Add-on	1GB Data Add-on	Bangladesh 15	Lite Key
1500 Local Minutes	2GB Data Add-on	Nepal 15	Turkey QR35 Add On
300 Local Minutes	3GB Data Add-on	Sudan 15	India QR35 Add On
Unlimited Local Minutes	4GB Data Add-on	Sri Lanka15	Bangladesh QR35 Add On
Local Minutes Extra	Internet Pack 110	Syria 15	Egypt QR35 Add On
Local Minutes Plus	Internet Pack 200	EGYPT15	Nepal QR35 Add On
1000 Minutes Local Voice Minutes monthly Pack	Internet Pack 70	INDIA15	Sri Lanka QR35 Add On
500 Minutes Local Voice Minutes monthly Pack		Pakistan 15	Pakistan QR35 Add On
		Philippines15	Philippines QR35 Add On

The below add ons are not part of the above groups and can be activated as needed:

Vodafone Passport Pack Postpaid
14 Days Business Roaming Passport
Monthly Business Roaming Passport

How can I deactivate add ons in my account?

You can send a request to your account manager to deactivate an add on

How quickly will the add ons I activate on the portal get applied to my account?

The add ons activated on the portal will be reflected in near real time.

Notifications

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